The ubiquity of smartphones is no longer in question. It is clear that organizations are interested in leveraging smartphones for enterprise use. SAP is clearly encouraging customers and partners to bring SAP solutions to end users on such devices. In embarking on a mobility journey, SAP customers are well advised to pause and reflect on some key considerations. May. 11, 2010
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In the age of people-centric technology, the enterprise use of mobile apps is inevitable. In this rapidly evolving scenario, some are choosing to simply enable SAP transactions on smartphones; but that only addresses usability at a mere surface level. Mobilizing processes, not mere functions that make up these processes, is the true game changer for end customers. It is this approach that will deliver an entire enterprise experience with true business value, beyond mere usability improvement. Apr. 5, 2010
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Use of mobile applications in the work arena is here to stay. The impact of people-centric technology has created the need for greater usability quotient to measure the worth of mobile apps. Business process experts must guard the enterprises interest in re-crafting processes to extend the enterprise reach by ensuring that this occurs only in ways that enhance business value and not merely the users fun experience. Mar. 12, 2010
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The evidence is growing in how social media is being leveraged by organizations in a wide variety of industries to help build a competitive edge. Ignoring this in how we approach process excellence efforts will be imprudent. This message needs to be delivered especially to those who are comfortable with how business was done 20 or even a mere 10 years ago. Innovation in process design must consider an appropriate role for the use of social media. Feb. 17, 2010
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Most organizations realize that over time they will need to have viable sustainability solutions in place. The realization is dawning on many that process excellence cannot be achieved without also making relevant processes green. What shade of green it will be for a given organization will depend on its specific circumstances. Innovation in business models the next few years is bound to include making the processes more green. Jan. 27, 2010
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As we get 2010 underway, it is heartening to see that more examples of what true innovation is all about are coming forth. It is not a brand new invention or a killer app that will lead to innovation-driven better outcomes. Often, better outcomes can be produced using existing technology and tools by simply refining the underlying process. Jan. 12, 2010
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Whether it is the use of new-found ways to innovate on the fly, or whether it is the use of considered innovation programs, organizations need to establish how they will move forward and continue to grow. Being agile enough to reinvent yourself speedily will be important, for reinvention is the key. Business process experts are indispensable in this matter and every organization should establish a process first model. Dec. 21, 2009
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Increasingly, organizations need to find lean and effective ways of innovating. It is not in dispute whether or not organizations should continue to innovate, but the debate is often around cost and governance. Newer forms of innovation are cropping up, some inspired by age-old practices from around the world. Dec. 7, 2009
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Increasingly, SAP customers are demanding that services to them be offered in a somewhat granular manner in a way that they do not have to work with long delivery cycles or long periods of preparation. They would very much like for external experts to adopt a delta force like approach which brings laser-focused attention on their problems, and quickly dispenses the necessary relief. Nov. 23, 2009
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In this age of people-centric technology, the iPhone revolution has brought about new business models and innovative ways in which people seek to conduct routine business. Fueling this is the availability of an increasing number of apps that are a result of a community-driven approach to make the mobile experience more meaningful. Enterprise application of this approach is picking up. Possibly, it is only a matter of time before we see a plethora of apps serving those that have enterprise needs including those serviced by SAP functionality. Nov. 6, 2009
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